Shipping & Returns

Shipping

All shipping and returns of Five Tribe shoes are FREE. Orders will be processed and shipped within 48 hours of being placed and are handled via USPS priority mail.

Returns and Exchanges

You have 21 days from the day your order shipped to initiate a return. Merchandise must be unworn and returned in the original FIVE TRIBE packaging. Worn, scuffed, or damaged shoes cannot be returned for a refund. We recommend you try shoes on in clean, carpeted areas.

If our warehouse is unable to accept your return; the merchandise will be returned to you without credit.

Exchanges

If you would like to exchange your shoes for a different style or size please place a new order on our website for the shoes that you want. This will speed up getting your new shoes shipped fast, while we process your returned shoes.

You will receive a confirmation email when your account has been credited.

How to make a return

Step One: Fill out the return portion of the form included in your original shipment with your order number and reason for return.

Step Two: Repackage your unworn merchandise in it original packaging. Please include the packing slip inside the return package

Step Three: Attach the enclosed prepaid freight return label to your package.

A refund will be issued for the purchase price. Credit will be provided to the original credit card account used to purchase.

Most credits are applied with 7 -10 business days of receipt of the returned item; allowing for processing and inspection time.

Why are my shoes taking so long to get here?

We apologize for the inconvenience, but we are currently experiencing delays due to Covid 19.